Senior Merchandising Consultant (Italy)

As a SeniorMerchandising Consultant, you will drive category management engagements using our AI-powered platform. You translate customer strategy into effective configurations, guiding stakeholders toward better ways of working. You work across discovery, design, and go-live, balancing advisory insight with hands-on implementation. You’ll collaborate with cross-functional teams to deliver measurable outcomes and enable adoption through change management and training. This role offers a meaningful opportunity to shape merchandising processes at scale within a fast-growing software company.

• international career and learning opportunities
• flexible work options
• culture that supports voice and authenticity
• meaningful work with real impact
• growth opportunities within a fast-growing software company
• collaborative, diverse global community

• Lead customer engagements across category management solutions from discovery to go-live
• Facilitate discovery and design workshops, structuring conversations and ensuring the right stakeholders are involved
• Introduce industry best practices and design future-state processes that move beyond current practices
• Support change management by explaining impacts and proposing better paths
• Configure the platform to align with customer strategy, with backend support from technical consultants
• Build, test, and validate configurations; guide customers through User Acceptance Testing
• Utilize AI-assisted tooling to rapidly develop configurations, queries, dashboards, and lightweight automations
• Establish KPI baselines and measurement frameworks pre-go-live and develop analytical queries for insights and business case tracking
• Support training and user adoption, building confidence in day-to-day usage
• Cultivate relationships with operational teams and senior stakeholders as a trusted contact
• Contribute to pre-sales activities including demos, RFI responses, and ROI analyses

• 7+ years of hands-on experience in category management, merchandising, space planning, pricing, promotions, or related functions at retailers or suppliers
• Experience leading customer-facing engagements in consulting, implementation, or as an internal programme lead
• Strong analytical and problem-solving abilities with comfort handling large datasets
• Ability to translate customer strategy into software configurations
• Willingness to adopt AI-assisted tooling to accelerate delivery
• Ability to lead change across functions and connect category management to broader business areas
• Self-directed and collaborative work style with proactive relationship-building
• Fluent in English and Italian; willingness to travel up to 25%

• change management
• stakeholder management
• communication
• SQL
• AI-assisted tooling familiarity
• platform configuration and testing