Financial Crime Lead - 1LOD

As Financial Crime Lead you’ll steer a business-aligned team delivering high-quality financial crime monitoring, screening and risk assessments. You’ll stay close to day-to-day work to ensure quality and coach the team through a transition to the FCOP operating model. Based in Glasgow, you’ll balance strong controls with operational delivery and cross-functional collaboration. This role offers impact through shaping resilient processes and embracing automation and data-driven change.

• Market-leading family-friendly policies (maternity/adoption/paternity from day 1)
• Headspace mindfulness app
• Peppy fertility and menopause support
• EAP for wellbeing
• Cycle to work scheme
• Gym membership discounts - nationwide

• Lead, manage and develop a team of Financial Crime Specialists with clear quality and evidence standards
• Own team performance: workflow, queue health, SLAs, backlog and aged-case management
• Prioritise work by risk and impact; escalate complex cases as needed
• Quality-check complex risk assessments and EDD/CDD work; determine escalation pathways
• Support root-cause analysis of defects and feed findings into training and procedures
• Maintain and improve team procedures reflecting policy and FC Handbook
• Identify workflow improvements using data, automation and system functionality
• Support readiness for change, including FCOP adoption, new products and acquisitions
• Act as business-facing point of contact for financial crime queries with product/operations
• Maintain operations relationships with product, Operations, Controls, Investigations & Exits, and second-line
• Produce team MI on volumes, ageing, quality and productivity; identify emerging risks
• Coach and upskill team; contribute to recruitment, onboarding and induction
• Lead transition to FCOP; build capability to handle complex cases
• Cross-skill across CDD/EDD, screening and alert management to reduce single points of failure
• Ensure robust, defensible financial crime controls

• Experience in financial crime, AML or fraud within a regulated financial services firm
• Experience managing or supervising a team including workload allocation and performance management
• Experience applying financial crime policies and procedures
• Experience acting as escalation point for complex or sensitive cases
• Analytical mindset; able to use data to manage performance and identify issues
• Knowledge of financial crime typologies and regulatory obligations in CDD, EDD, monitoring and screening
• Comfort with case management and screening systems; interest in automation to streamline processes
• Clear written and verbal communication, able to explain decisions to stakeholders

• Coaching and development mindset
• Resilience and pragmatism under competing demands
• Change-readiness and adaptability
• Data-driven analysis
• Case management and screening systems
• Knowledge of CDD/EDD, transaction monitoring and screening