Front Of House Manager

At The Caledonian Edinburgh, Front Office teams deliver polished, personalised service that defines the guest experience. We are seeking a Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.

The Person:

• An experienced Front Office leader with luxury hospitality expertise
• Guest-focused, composed and confident in decision-making
• Strong people manager with coaching and performance leadership skills
• Organised, commercially aware and operationally confident
• Adaptable and resilient in a dynamic hotel environment

The Role:

• Lead Front Office operations in line with luxury service standards
• Support strategic objectives and act as senior cover when required
• Drive guest satisfaction, team engagement and operational excellence
• Ensure smooth arrivals, departures and occupancy performance
• Champion brand standards and service culture

Key Responsibilities:

• Supervise Front Office teams and daily shift execution
• Manage room allocation, occupancy and overbooking levels
• Resolve guest feedback proactively and professionally
• Coach, develop and support team performance and succession
• Ensure financial accuracy, security and policy compliance

The Benefits:

• Competitive Salary+ Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.

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