Technical Account Manager (Resident Engineer) Network Security

<p class="text-muted mb-3">Resident Engineer - DDos / Network Security Software - UK Remote </p>

<p class="text-muted mb-3">We’re working with a well-established, publicly listed specialist in network security, focused on stopping DDoS attacks automatically and in real time. Their platform brings detection, mitigation and analytics together. It’s trusted by internet service providers, hosting companies and large enterprises to keep their services online whatever is thrown at them, in some of the most demanding network environments around.</p>

<p class="text-muted mb-3">What’s on offer</p>

<p class="text-muted mb-3">Salary up to £70,000</p>

<p class="text-muted mb-3">Remote UK working with occasional travel to Edinburgh, London and customer sites</p>

<p class="text-muted mb-3">Pension scheme</p>

<p class="text-muted mb-3">Life assurance</p>

<p class="text-muted mb-3">Private medical insurance</p>

<p class="text-muted mb-3">Enhanced parental leave</p>

<p class="text-muted mb-3">Generous holiday, plus your birthday off</p>

<p class="text-muted mb-3">The role</p>

<p class="text-muted mb-3">This is a dedicated, seconded position. You’ll be the company’s eyes and ears inside one of its most important customers. Once the platform is live, you’re the customer’s first point of contact for escalations and their first source of product knowledge.</p>

<p class="text-muted mb-3">You’ll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional Services) and seeing it through to a resolution the customer is happy with.</p>

<p class="text-muted mb-3">This is not a development role. You won’t be writing code or building things. Your focus will be entirely on the customer: understanding how they use the platform, where it’s working well and where it isn’t, and making sure their experience keeps improving.</p>

<p class="text-muted mb-3">What you’ll be doing</p>

<p class="text-muted mb-3">Being the trusted, day-to-day technical contact for a major customer, working remotely with regular on-site visits</p>

<p class="text-muted mb-3">Owning issues from start to finish, even when other teams carry out the fix, so the customer always knows someone is accountable</p>

<p class="text-muted mb-3">Bringing in the right internal teams, keeping everyone updated and making sure nothing gets lost</p>

<p class="text-muted mb-3">Picking up early signs of frustration or pain points and dealing with them before they put the relationship at risk</p>

<p class="text-muted mb-3">Feeding customer insight back into the business as part of a culture of continuous feedback and continuous improvement</p>

<p class="text-muted mb-3">Spotting where extra products or services could solve a customer problem, and passing those opportunities to the account team</p>

<p class="text-muted mb-3">Taking part in health checks, service reviews and strategic conversations with the customer</p>

<p class="text-muted mb-3">Helping customer teams build their confidence and knowledge of the platform</p>

<p class="text-muted mb-3">What we’re looking for</p>

<p class="text-muted mb-3">A career that has been entirely customer-facing, ideally as a Technical Account Manager, Customer Success Engineer, Resident Engineer, Solutions Engineer or something similar</p>

<p class="text-muted mb-3">Experience supporting a complex, technical product that is live in production for demanding customers</p>

<p class="text-muted mb-3">A background in network security, telemetry, data analytics or a related field </p>

<p class="text-muted mb-3">Excellent communication skills, with the confidence to handle difficult conversations and senior stakeholders</p>

<p class="text-muted mb-3">A solid understanding of networking and infrastructure</p>

<p class="text-muted mb-3">Willingness to travel to customer sites when needed</p>

<p class="text-muted mb-3">Exposure to DDoS mitigation or similar security platforms is a nice-to-have</p>

<p class="text-muted mb-3">Please apply with your most up-to-date CV for consideration.</p>

<p class="text-muted mb-3">Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry</p>