Principal Engineer

As a Principal Engineer at Intercom, you lead strategic, high-impact initiatives across backend and frontend systems, aligning with product and research teams. You’ll influence technical direction, architecture, and the pace of delivery while mentoring engineers and shaping engineering culture. You’ll balance agility with scalability and reliability as you scale our AI-powered customer service suite. This role offers opportunities to work across disciplines, drive meaningful product outcomes, and shape a fast-growing SaaS platform with a global impact.

• Competitive salary and equity
• Lunch and snacks; fully stocked kitchen
• Regular compensation reviews
• Pension scheme with 4% match
• Health and dental insurance
• Flexible paid time off; maternity and paternity leave

• Lead strategic projects within the R&D organization and drive their execution
• Assess progress, risks, and resource needs to guide leadership decisions
• Contribute to technical architecture as the product scales
• Balance agility with scalability and reliability, employing feature flags and incremental releases
• Engage in all phases of software development (ideation to implementation) with hands-on and architecture work
• Mentor engineers, participate in hiring, and raise technical standards
• Advocate for operational excellence and reliable performance

• Significant impact on product or teams in prior roles
• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
• Experience with distributed systems
• 2+ years as primary technical leader for a team
• Collaborative work with technical leaders, product teams, and designers and delivering value to customers

• leadership
• cross-functional collaboration
• mentoring
• Distributed systems
• Software architecture
• Experience with SaaS products