Change & Release Manager, AWS ProServe UKGI

In this role you drive and govern Change & Release activities for complex cloud migrations and Run & Operate phases. You act as the AWS interface to HMRC’s CAB process, ensuring risk-aware, compliant releases to production. You will collaborate with cross-functional teams, suppliers, and HMRC governance bodies to minimize disruption and align with ITIL-based change management. This is an opportunity to shape scalable release practices and uphold enterprise standards within a government context.

• Own and continuously improve Change and Release Management processes aligned with governance and best practices
• Govern end-to-end lifecycle of changes and releases (assessment, planning, approval, deployment, validation, closure)
• Classify changes (Standard, Normal, Emergency) and enforce approval gates
• Govern ITSM processes with ITIL 4 focus on release deployment and evaluation
• Manage early life support and ensure operational readiness of new/changed services
• Ensure documentation, testing, approval, communication, and rollback/release readiness plans for changes/releases
• Ensure stage gates (Dev, Test, Pre-Prod, Prod) with evidence and sign-offs
• Coordinate platform upgrades and evergreen IT strategy; implement automated CI/CD pipelines within HMRC guardrails
• Chair CAB meetings and manage complex change schedules across delivery teams and suppliers
• Maintain Forward Schedule of Change and Release Schedule; collaborate with internal teams, suppliers and stakeholders
• Coordinate with SIAM layer for multi-supplier alignment
• Monitor compliance with Change and Release Management standards; drive continuous improvement via reporting and lessons learned
• Be eligible for and maintain UK Government Security Clearance

• Experience in a Change and Release Management role within large-scale IT transformation, data centre migration, or cloud adoption programmes
• Strong ITIL knowledge (Change Enablement, Release Management, Deployment Management)
• Experience governing changes/releases in AWS or public cloud with cloud-native deployment patterns
• Ability to chair CAB meetings and manage complex schedules across multiple teams and suppliers
• Experience in prime contractor or MSP model, preferably UK public sector/government programmes
• Strong risk assessment skills and ability to apply governance controls
• Experience with stage-gated release processes and producing evidence packs for audits
• Familiarity with CI/CD, infrastructure as code, and DevOps in governed environments
• Experience with HMRC or UK government programmes advantageous
• Knowledge of security and compliance requirements relevant to UK public sector (e.g., SC clearance)
• Experience with automated testing frameworks and release validation tooling
• Excellent written and verbal communication to engage technical and non-technical audiences

• Excellent stakeholder management
• Strong communication with senior leadership
• Collaborative and governance-focused
• ITIL v4 (Foundation or higher)
• Change Enablement, Release Management, Deployment Management
• CAB facilitation and ITSM tooling (ServiceNow mentioned)