Claims Handler / Customer Services PM

Claims Handler/ Customer Service

Salary:£(phone number removed) starting salary | Up to £32,000 within 12-24 months

Location: Portsmouth: Office-based during probation, then hybrid thereafter

Start date: 23rd November 2026

Hours: Full-time, Shift patterns provided around 5 weeks in advance

Monday-Friday, with start times between 8.00am and 9.45am

Finish times between 4.30pm and 6.15pm

Approximately 1in 5 Saturdays, with a day off in lieu

Occasional bank holiday working The Benefits

Incremental salary increases up to just over £32,000 within 12-24 months

Hybrid working available after probation

Free on-site parking

Free Health Cash Plan, including dental and prescriptions

Free annual travel insurance, subject to criteria

Discounts on insurance products

On-site gym and social facilities

Full training and ongoing development

Excellent career progression opportunities

Plus, many more benefits About the Role

Dynamite Recruitment is looking for Claims Handlers/ Customer Services to join an established organisation with excellent training and career development opportunities.

You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.

Your day-to-day role will include:

Handling customer queries by phone and email

Assessing and investigating claims

Checking policy cover

Gathering information and supporting documentation

Providing clear and helpful information to customers

Negotiating and settling claims where appropriate

Managing a high volume of work while maintaining accuracy

Providing a professional and empathetic service  

What We're Looking For

You'll ideally have:

Previous customer service experience

Experience in a call centre, claims or insurance environment is useful but not essential

Good telephone and written communication skills

Strong attention to detail

Good computer skills

The ability to stay organised and calm under pressure

Good numerical ability

A friendly and empathetic approach

The ability to manage multiple tasks and work to deadlines  

Training

The role starts on 23rd November 2026.

You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.

You must be available to attend the full 7-week training programme

Full training and support will be provided, so you don't need previous claims experience to be considered.

Interested?

If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.

Apply today through Dynamite Recruitment asap.

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