Consultant - Service Operations
Role Description & Technical Scope
In this role you work on client engagements within McKinsey's Operations Practice, focusing on elevating operational performance through AI-powered service models. You will solve problems for clients, shape hypotheses, design analyses, and synthesize conclusions into actionable recommendations, supported by on-the-job coaching and a structured capability-building program. The two-year Operations Excellence Program accelerates your growth with functional training and exposure to multiple industries and service lines. You contribute to digital transformation initiatives, integrating advanced analytics, intelligent automation, GenAI, and agile methods to design future-facing service operations.
Retribuzione / Benefits- competitive salary
- comprehensive benefits package
- world-class learning and apprenticeship culture
- mentorship and career development
- global collaboration with 65+ countries
- formal training and knowledge development
- Identify client issues and develop hypotheses
- Design and conduct analyses to inform recommendations
- Synthesize findings into actionable client-facing guidance
- Participate in on-the-job coaching and the OEP capability-building program
- Engage in digital transformation and AI-driven service operations initiatives
- Collaborate with cross-functional teams to shape AI-native operating models and service ecosystems
- Develop strategies and roadmaps for deploying processes and systems supporting digital service operations
- Master’s degree and exceptional academic performance
- Initial experience or strong interest in AI-powered service innovation (digital solutions, robotics, Generative AI)
- Proven leadership in work or extracurricular activities
- Mobility and willingness for European assignments during the work week
- Exceptional analytical and quantitative problem-solving skills
- Ability to communicate complex ideas effectively in English and local office language
- leadership
- strong communication (verbal and written)
- collaboration and teamwork
- AI-powered service innovation
- digital solutions and robotics
- Generative AI and intelligent agents
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Key Details
- Date Posted: 23 Oct 2026
- Location: milano
- Employment: Permanent
- Workplace: Hybrid
- Domain: General
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McKinsey & Company
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