Customer Service Advisor

CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and

you will be dealing with customers very quickly, although ongoing training and support will continue.

COMPANY BACKGROUND

Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service.

This is a small business and every single employee is a member of the family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.

Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING

Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.

Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.

Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.

CUSTOMER SERVICE

REQUIREMENTS

Excellent communication skills

Customer focused

Self-motivated

Able to manage complaints professionally

Keen to drive business forward

Ideally experienced dealing with customers on the telephone

Passionate about helping people

Team player

Able to work in a fast-paced environment

Excellent PC skills

Problem solver

Patient

Able to work under pressure

Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm

Working 1 Saturday per month 9am-3pm

20 days holiday plus Bank Holidays

Onsite Parking

£26,500 - £30,000 plus commission

Fantastic opportunity to build a career

Excellent ongoing training and support

Fun days and events

Feel valued everyday

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION