Customer Support Consultant (Italian Speaking)

Whether you are already living in Portugal or considering relocating from abroad , this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.
LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.
WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day
COMPENSATION :
~€1,000 gross/month paid over 14 salaries
~€7.63 food allowance per working day
~ Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
~ Accommodation support (details are below)

The Role
As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.
Your Responsibilities
Provide professional customer support through verbal and written communication
Handle customer inquiries, requests, and complaints
Identify customer needs and provide appropriate solutions
Support more than one market when required
Manage and retain large amounts of product and process information
Troubleshoot customer issues and follow established procedures
Handle disputes and sensitive situations professionally
Prioritize tasks effectively and work with strong attention to detail
Demonstrate active listening and empathy in every customer interaction
Maintain a high level of service quality in a fast-paced environment
Requirements
Fluent verbal and written communication in Italian
C1 level of English
Strong customer service and communication skills
Excellent problem-solving and prioritization abilities
Ability to learn, retain, and manage large amounts of information
Strong attention to detail and organizational skills
Ability to remain calm and professional under pressure
Strong empathy and active listening skills
Comfortable working in a 24/7 rotational environment
Ability to support multiple markets simultaneously
Relocation Support
Candidates relocating from outside Portugal can benefit from:
Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
Accommodation details will be discussed during the interview process
No flight ticket included
Why Portugal?
Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.
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