Remote Level 2 Incident Coordinator - IT Ops
Role Description & Technical Scope
Volkswagen Group Services Iberia invites an experienced Incident Management Coordinator to lead the Central Incident Board for our new Level 2 IT Operations service supporting TRATON R&D connected-vehicle products. You will own incident intake, classification, routing, and end-to-end ticket lifecycle in JIRA and ServiceNow, ensuring accurate reporting across brands and time zones.
The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness
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Key Details
- Date Posted: 23 Oct 2026
- Location: United Kingdom
- Employment: Permanent
- Workplace: Hybrid
- Domain: Gestión y operaciones, Informática y tecnología
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