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Patient Experience & Complaints Officer (PALS)

Transformation Unit sefton Posted 19 Oct 2026 Closing: 18 Nov 2026
Permanent Hybrid
Competitive
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Role Description & Technical Scope

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Patient Experience & Complaints Officer (Band 4) to join the Quality and Risk team. Based primarily at Whiston Hospital, the role involves guiding patients and their families, resolving concerns and providing information about hospital services.

The post may require travel across Trust sites and a commitment to excellent patient care. With a patient-facing focus and collaborative duties with staff and managers, the successful

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Key Details
  • Date Posted: 19 Oct 2026
  • Location: sefton
  • Employment: Permanent
  • Workplace: Hybrid
  • Domain: Bio & Pharmacology & Health, Management & Operations
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