Renters Rights Enforcement Officer

In this role you lead and support the Council’s statutory duties under the Renters’ Rights Act 2025, focusing on strengthening tenants’ protections and ensuring landlord compliance. You will work within the private sector housing team to enforce tenancy regulations, tackle illegal eviction and harassment, and prepare for forthcoming PRS Database and Ombudsman reforms. You collaborate with homelessness prevention teams and external partners to deliver safe, secure, and sustainable private housing. The position offers scope to influence enforcement practices, licensing schemes, and cross‑agency collaboration. This is a mission‑driven role in a dynamic council committed to protecting residents’

• leave entitlement up to 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• local government pension scheme
• discount schemes across leisure and culture

• Lead and support statutory duties under the Renters’ Rights Act 2025, including enhanced investigatory powers
• Enforce the new tenancy regime and address illegal eviction and harassment
• Prepare for and contribute to PRS Database and Ombudsman reforms
• Ensure tenants receive improved security and fair treatment while aiding landlords to meet obligations
• Collaborate with homelessness prevention teams and external organisations
• Investigate non-compliance and take appropriate enforcement action where needed
• Support delivery of property licensing schemes and related compliance activities

• Background in tenancy law and/or housing enforcement
• Diploma/degree in Environmental Health or equivalent; CIH Housing Qualification Level 2+ or equivalent
• Experience managing a complex caseload and working with initiative within defined parameters
• Strong knowledge of tenancy enforcement processes and regulatory requirements
• Experience collaborating with internal/external partners and public sector/voluntary organisations
• Ability to persuade, influence, and diffuse confrontational situations with tact
• Excellent verbal and written communication; ability to exercise judgment and discretion
• Flexible approach to casework and problem solving

• tact
• diplomacy
• communication (verbal and written)
• discretion
• relationship-building
• flexibility