Fast Track Resolution Specialist

In this role you will support a multinational client portfolio from Norwich, with a hybrid in-office requirement. You will help strengthen client service by quickly resolving accounting issues and providing management information, impacting premium and revenue accuracy. You work closely with colleagues across offices to improve processes and support clients, projects, and systems like Workday. The position offers development, inclusive culture, and opportunities to influence financial operations.

• professional development opportunities
• supportive leaders
• inclusive culture
• career opportunities
• well-being benefits

• Review and propose solutions to resolve client accounting issues escalated from Marsh Operations
• Assist the Norwich Management team in providing MI on premium and revenue
• Understand and ease payment situations and/or provide MI
• Prepare premium calculations for Marsh clients
• Set and achieve specific goals as evidenced Workday

• Solid numeracy skills
• Good MS Excel knowledge (formulas, pivot tables, vlookup, xlookup)
• Strong attention to detail
• Planning and organisational skills
• Excellent written and verbal communication
• Ability to work under pressure
• Quick to learn technical information
• Ability to cope with cyclical nature of the business

• attention to detail
• communication
• planning and organisation
• Microsoft Excel (formulas, pivot tables, vlookups, xlookups)
• Workday
• MI reporting