Director, Client Service Manager

Job Description

We’re seeking a future team member for the role of Director, Client Service Manager to join our Client Services, Alternatives team. This role is located in Dublin.

Responsibilities

• Serve as senior point of contact to major clients on complex service issues and independently develop strategies to deliver world‑class client service across multiple products and platforms.
• Collaborate with clients and coordinate internal stakeholders to align client needs with BNY’s commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology.
• Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end‑to‑end client service delivery model and monitor client satisfaction.
• Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients’ businesses.

Qualifications

• Experience in a fund services operational area and/or client services preferred. Alternatives segment experience required.
• Experienced in leading management and resolution of complex, cross‑product/platform issues and incidents; both internally and in partnership with clients.
• People leadership within a client services environment.
• Bachelor’s degree or equivalent combination of education and experience required; MBA preferred.

Benefits and Equal Employment Opportunity

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, including generous paid leaves and paid volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, and Protected Veterans.