IT Service Delivery Lead - Customer Focus, Flexible Hybrid
Role Description & Technical Scope
Methods is seeking a Service Delivery Manager to oversee day-to-day customer engagement and delivery of high-quality services within defined support contracts. You will interact with designated customers, drive continuous improvement, and ensure SLAs and KPIs are met while coordinating with account management and technical teams.
Based in London with a hybrid working model, you will lead service recovery, manage customer relationships, and ensure alignment of operational delivery with account
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Key Details
- Date Posted: 22 Oct 2026
- Location: london
- Employment: Permanent
- Workplace: Hybrid
- Domain: IT & Technology
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Methods
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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