Bank Receptionist

Were looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors. As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice. The ideal person for the role will: Provide a warm, professional welcome to all hospice visitors. Liaise with third-party providers (e.g., funeral directors) for patient services. Manage telephone calls, messages, and direct visitors appropriately. Handle incoming/outgoing post and deliveries. Provide administrative support to clinical and office teams. Work with volunteers and colleagues to maintain reception cover. Share information on services and retail products, including taking payments.

Responsibilities

Provide a warm and professional welcome to all those arriving at the hospice Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone. Ensure all those entering the hospice are authorised and security procedures are followed Work closely with the nursing team to coordinate patient arrivals Communicate with all departments regarding visitor arrivals Liaise with third party providers to coordinate patient services e.g. funeral directors Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location Assist in an emergency situation following directions from the Nurse in Charge Handle incoming and outgoing post and deliveries efficiently Offer administrative support to clinical and office teams Coordinate with volunteers and colleagues to ensure consistent reception cover Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR Provide information on services and retail products and take payments Contribute to process improvements to reception processes or visitor experience Remain calm and composed in emotionally sensitive situations Ensure our values are followed at all times