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Head of Digital Customer Experience (Hybrid)

Lookers Limited chelmsford Posted 19 Oct 2026 Closing: 18 Nov 2026
Permanent Hybrid
£90 - £120
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Role Description & Technical Scope

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys.

You will own the digital product roadmap, collaborate with engineering and commercial teams, and lead an AI-enabled journey transformation across multiple dealerships.

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Key Details
  • Date Posted: 19 Oct 2026
  • Location: chelmsford
  • Employment: Permanent
  • Workplace: Hybrid
  • Domain: Marketing & Media, Management & Operations
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Lookers Limited
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Enterprise technology firm or security consultancy operating across the UK digital defense ecosystem.

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