Service Advisor

Service Advisor – Gloucester

Salary: £30,000 per annum

OTE: Up to £33,000 per year

Hours: 42.5 hours per week, Monday – Friday, 07:00 – 15:30 + alternate Saturdays, 07:00 – 12:00

Contract: Permanent

Earning Potential (OTE)

Basic Salary: £30,000 per year

Realistic OTE: Up to £33,000 per year (including Saturday working and performance-related earnings)

Overview

We're looking for a dedicated Service Advisor to join an award-winning team in Gloucester. Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™. If you're dedicated to providing exceptional customer service and can confidently maximise service and repair bookings to ensure all resources are available and on schedule, this is the role for you. You'll approach this role with a commercial mindset, actively selling after-sales services and ensuring the workshop runs at full capacity.

Key Responsibilities

Deal with customers and ensure satisfaction throughout their journey

Utilise workshop loading and keep it up to date

Proactively keep customers updated on vehicle progress

Book vehicles in, ensuring appointments suit both customer and workshop capacity

Identify customer

requirements and provide accurate, fully inclusive costings

Produce accurate job cards, invoices, estimates, and related documentation

Provide full explanations of work carried out, maximising additional selling opportunities

Produce warranty job cards in line with manufacturer policies and procedures

Accurately record work

requirements and identify repair types

Liaise with Parts Department to ensure parts availability

What You'll Need

Previous working experience in administration and/or office environments

Strong communication skills – this role is pivotal in keeping all stakeholders informed

Previous experience as a Service Advisor is preferable

Kerridge knowledge is preferable

Organised, professional, and customer-focused approach

Benefits Include

Extra day off for your birthday

23 days annual leave + bank holidays

Four times death in service benefit

Auto-enrolment pension

Enhanced maternity and paternity policies

Access to wellness programme with 24hr GP access

Mental Health First Aiders

Reward and recognition programmes

Annual appraisals and progression opportunities

Manufacturer and in-house training

Long service recognition

Branded uniform

Don't tick every box?

If you have strong customer service and administration skills, we want to hear from you. We value communication, organisation, and a professional attitude.

Sound like you?

If you're ready to join an award-winning team as a Service Advisor, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on (phone number removed)

Email: (url removed)

Ref: INDCR