Head of Customer Support & Experience
Role Description & Technical Scope
SoCode Recruitment in Cambridge is seeking a Customer Support Manager to lead and evolve the support function across software, data, and cloud products. You will build a high-performing team, implement scalable processes, and partner with Product, Engineering and Commercial teams to deliver world-class customer experiences.
The role balances strategic leadership with hands-on operational excellence, overseeing KPIs, service delivery, renewals, and GDPR compliance while driving improvements for
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Key Details
- Date Posted: 14 Oct 2026
- Location: cambridge
- Employment: Permanent
- Workplace: Hybrid
- Domain: Management & Operations, Sales
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SoCode Recruitment
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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