Customer & Lending Operations Leader
Role Description & Technical Scope
Kroo Bank is seeking a Head of Customer and Lending Operations in London or Manchester. You will lead customer service and lending operations, set service standards, and drive process improvements across the retail banking lifecycle.
The role requires strategic leadership, strong stakeholder management and a track record of delivering excellent customer outcomes. You will manage cross-functional teams, oversee onboarding through to collections, and work with Product and Technology to align
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Key Details
- Date Posted: 19 Oct 2026
- Location: london
- Employment: Permanent
- Workplace: Hybrid
- Domain: Management & Operations
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Kroo Bank
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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