IT Support Technician

IT Support Technician

Edinburgh | Permanent | £26,500 - £29,500

We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.

This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.

Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.

Key Responsibilities

Provide first and second-line technical support to end users

Respond to support requests via phone, email and live chat

Log, update and manage tickets accurately through to resolution

Troubleshoot hardware, software and connectivity issues

Support Microsoft 365 services and cloud-based technologies

Assist users with desktop, laptop, server and network-related issues

Escalate complex incidents where required, ensuring clear handover information is provided

Deliver excellent customer service across a varied client base

Maintain technical documentation and knowledge base articles

Work collaboratively with colleagues to ensure service levels are achieved Skills & Experience Required

Previous experience within an IT support role, ideally 12 months or more

Strong interest in technology and troubleshooting

Experience supporting Microsoft-based environments

Knowledge of Microsoft 365 administration and support

Understanding of Windows desktop operating systems

Basic networking knowledge including TCP/IP, DNS and DHCP

Excellent communication and customer service skills

Strong organisation and attention to detail

Ability to prioritise workloads and manage multiple tasks effectively Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.

What's on Offer

Salary of £26,500 - £29,500 dependent on experience and technical ability

Clear progression opportunities and technical specialisation pathways

Regular mentoring and career development reviews

12 dedicated training days per year

6 charity days per year

Contribution towards gym membership

Private healthcare after six months' service

Ongoing training and professional development support

Exposure to a broad range of technologies and client environments

Supportive and collaborative team culture Location: Edinburgh City Centre

Hours: Monday to Friday, 9:00am - 5:00pm

This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression