Onsite Incident Response Liaison
Role Description & Technical Scope
Amey is seeking a Permanent Customer Incident Liaison Agent to join our NMC South West account in Polmadie. This on-site role involves frontline incident response coordination across a 42-hour week with 4 on/4 off shifts. The salary is competitive and discussed at interview.
You will deploy Incident Response resources, liaise with clients for accurate journey times, raise/close Operational Instructions, and manage complaints and inquiries while covering Winter Service duties when needed.
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Key Details
- Date Posted: 13 Oct 2026
- Location: glasgow
- Employment: Permanent
- Workplace: Hybrid
- Domain: Management & Operations, Sales
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Amey
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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