Principal Information Security Customer Engagement Engineer

In this role you will lead the regional security narrative for Australia, New Zealand and Hong Kong, acting as the senior security voice and escalation point. You will partner with sales, GTM and product teams to shape security posture, guide customers through security reviews, and drive improvements using automation and AI. You’ll curate local security content, influence product roadmaps, and help customers adopt secure, compliant solutions with confidence. This is an autonomous, cross-functional role focused on building trust and strengthening customer relationships.

• Own regional information security narrative and act as escalation point for complex customer security matters
• Be the sole in-region Information Security Customer Engagement resource, collaborating with sales, GTM and product management
• Lead customer security engagements and security questionnaires to support wins and retention
• Maintain high-quality customer interactions to foster trust and clarity
• Curate local Trust Center content and customer-facing security materials
• Collaborate with Product Management to integrate security capabilities into the product roadmap
• Drive automation and AI-enabled improvements in security engagement processes
• Support regional business engagement and compliance activities as required

• Deep, hands-on information security knowledge across frameworks and regulatory requirements
• Experience managing customer security inquiries (questionnaires, engagement calls, Trust Center, documentation, contract reviews)
• Ability to operate autonomously as the sole regional resource
• Strong written and verbal communication to explain complex security concepts
• Experience with AI tools to improve efficiency and workflows in security tasks
• 10+ years in information security with exposure to customer-facing security assurance, GRC, or pre-sales in software/SaaS
• Security certifications such as CISSP, CISM or ISO/IEC 27001 Lead Auditor are advantageous but not essential
• Knowledge of ISO/IEC 27001, SOC 2, GDPR, APPs, NZ Privacy Act; familiarity with IRAP and NZISM encouraged

• Excellent communication
• Autonomy and initiative
• Trust-building with customers and stakeholders
• Information security principles and control frameworks
• Regulatory compliance knowledge (GDPR, ISO 27001, SOC 2)
• Security questionnaires and customer-facing security documentation