Service Manager

Service Manager

Rochdale, Greater Manchester | Full Time | Up to £60,000 per annum plus performance-related bonus

Ready to lead a team that delivers world-class service?

A world-class, ISO 9001-certified market leader in manufacturing automatic combustion equipment is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.

What's in it for you?

Lead and develop a nationwide team of Service Engineers and Administrators

Performance-related bonus

25 days holiday plus bank holidays

Company car

Pension contribution of 4%, rising to 6% after one year

Opportunity to shape and grow the Service Department

Be part of a team that supports high-profile, blue-chip customers across the UK and overseas

Are you the right person for the job?

Proven experience in a Service Manager or similar leadership role within an engineering environment

Strong engineering background (burners and boilers advantageous but not essential)

Demonstrable experience managing field-based engineering teams

Full UK driving licence

Excellent interpersonal and communication skills, confident in dealing with customers

Strong organisational and planning skills with the ability to manage competing priorities

Commercial awareness and experience supporting contract-based customers

Experience improving processes, systems, and departmental performance

Ability to analyse performance data and drive improvements

Leadership skills to motivate, develop, and retain staff

Proficient in Microsoft Office applications

Flexible and adaptable approach

What will your role look like?

Lead, manage, and develop the Service Department

Maintain strong relationships with customers, ensuring satisfaction and repeat business

Ensure contractual Service Level Agreements (SLAs) are achieved and reported

Oversee planning, allocation, and coordination of service activities across the UK and overseas

Support and guide engineers and compile technical quotations for contract customers

Drive continuous improvement and implement organisational/process enhancements

Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback

Ensure accurate and timely completion of service documentation

Manage departmental resources, workforce planning, and skills development

Play a key role in growing service contracts and the department

Ensure compliance with Health & Safety, Quality, and Environmental standards

Chair departmental meetings and maintain clear communication between field and office teams

Identify risks, issues, and opportunities, implementing mitigation strategies

Manage escalations and resolve complex customer issues efficiently

Ready to take the next step?

Apply now by submitting your CV and a brief cover letter telling us why you're the perfect fit for this Service Manager role -

our client is excited to hear from you!

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