Customer Service Leader — Quality, Coaching & Growth
Role Description & Technical Scope
VUE group is seeking a Customer Service Team Leader in Salford for a fixed-term, full-time role (37.5 hours, Mon-Fri) based in our Salford office. You will lead the customer service team, ensuring high-quality service and strong customer relationships across resolver groups and tickets.
The role focuses on monitoring and improving service performance, training the team, and coordinating with internal stakeholders to achieve KPIs and continuous improvement across processes.
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Key Details
- Date Posted: 19 Oct 2026
- Location: salford
- Employment: Permanent
- Workplace: Hybrid
- Domain: Management & Operations, Sales
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VUE group
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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