BMS Service Operations Manager

BMS Service Operations Manager

London | Competitive Salary | Dependent on Experience

ABOUT THE COMPANY

Our client is a well established UK engineering and building services contractor delivering BMS maintenance, technical support, system optimisation and service projects across commercial building environments.

ROLE OVERVIEW

Lead the BMS service operation, overseeing engineering teams, planned and reactive maintenance, customer contracts and commercial performance. Ensure efficient, compliant and profitable service delivery while maintaining technical standards, achieving SLAs and driving service improvements.

KEY RESPONSIBILITIES

Service operations: Oversee PPM, reactive maintenance, engineer scheduling, resource allocation, service backlogs and SLA/KPI performance.

Technical delivery: Manage BMS fault diagnosis, software modifications, graphics, control strategies, system optimisation and remedial works.

Team leadership: Lead, develop and manage service engineers, including performance, training, competency and recruitment.

Customer & contracts: Manage client relationships, escalations, contract reviews, service quality and customer satisfaction.

Commercial management: Oversee budgets, labour utilisation, quotations, variations, subcontractor costs, invoicing and contract profitability.

Compliance: Maintain health and safety standards, RAMS, permits, technical compliance and safe working practices.

Performance & growth: Monitor service KPIs, identify operational improvements and develop opportunities for maintenance, upgrades and additional works.

Project coordination: Work with commissioning and project teams to ensure successful handover of new BMS installations into service operations.

REQUIREMENTS

Strong BMS technical background with experience in planned/reactive maintenance, fault diagnosis, controls and system optimisation.

Proven experience managing service operations, engineering teams, workloads and SLA performance.

Commercial understanding of budgets, contract profitability, quotations and cost control.

Experience managing customer relationships, subcontractors and service contracts.

Knowledge of relevant health and safety legislation, compliance procedures and industry standards.

Strong leadership, communication, problem-solving and operational management skills