Customer Service Agent (m,f) Danish: Airline

 Start:

Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)

Salary -11 000 PLN gross/per month

 Airline Services

Tasks:

 • Perform inbound calls, chats in Danish 

 • Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of         our client.    

 • Change the reservation both in time and destination, change of personal data 

  • Handle special service requests (wheelchairs, special assistance, animals)   

• Deal with cancellation and refund of tickets 

  • Help in purchasing airline tickets and handling different payment methods.  

 • Support customers with travel difficulties.

Requirements:

• Fluency in Danish  (C1 level) and English (B2 level).

• Strong communication skills and service-oriented mindset.

Positive energy, enjoy communicating with customers and colleagues 

• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

Danish - 11 000 PLN gross monthly

• Relocation package:   flight and 7 nights at the hotel. 

• Private medical care (Luxmed)

 • Group insurance program, sports, and leisure program

 • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential

. • Training and development programs. •

 A very dynamic and international work environment with plenty of career opportunities

. • Social activities, events, and celebrations .