Claims Operations Manager

I’m partnering exclusively with an international specialty insurer that is building out its claims function in Dublin. They’re hiring a Claims Operations Lead into a newly created, senior role, reporting directly to the Chief Claims Officer.

The role:

Claims intake and workflow

• Oversee FNOL intake, registration, acknowledgment and assignment
• Monitor SLAs, queues, unallocated work and backlogs, and elevate issues early
• Coordinate and prioritise work across the Claims Assistant team

Data quality and controls

• Audit claim files and system data, and fix the gaps you find
• Maintain the controls and documentation that support governance, regulation and audit

Reporting and analytics

• Produce claims MI and build dashboards covering FNOL volumes, acknowledgment times, SLA performance, open and closed inventories, ageing, backlogs, and activity by line of business
• Spot trends and report to claims leadership
• Support insurer, reinsurer and broker reporting, including bordereaux

Process improvement and claims technology

• Simplify, standardise and automate claims processes
• Document workflows, procedures and operating standards
• Work with system providers on enhancements, testing and implementation of new claims technology, and support data migration between platforms

Governance and compliance

• Keep claims operating procedures current and monitor compliance with them
• Support internal and external audits and carry through corrective actions
• Support regulatory, contractual and delegated-authority requirements

Stakeholders

• Work closely with Underwriting, Finance, Operations and Technology

What you’ll bring

• Experience in insurance, reinsurance, claims operations or insurance operations
• A strong understanding of claims administration and the claims lifecycle
• Hands-on experience with claims management systems and operational workflows
• Experience producing MI, reports and dashboards, with strong Excel and data skills
• A sharp eye for detail and data accuracy in a high-volume environment
• A practical problem-solver who communicates clearly with claims professionals, senior management and external partners

First interviews are planned for early November.