Housing Manager

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

As the Housing Manager, you will lead a team delivering high-quality housing management and tenancy sustainment services across your region. You’ll provide day-to-day support, guidance, and oversight to ensure properties are safe, compliant, and well-managed, while helping residents maintain their tenancies.

You’ll play a key role in driving performance, meeting KPIs and Tenant Satisfaction Measures, and working collaboratively with colleagues and stakeholders to continuously improve services.

Key Duties

Lead and support a team delivering housing and tenancy services

Manage property performance, including voids, arrears, and compliance

Provide guidance on safeguarding, risk, and anti-social behaviour

Monitor performance against KPIs and ensure accurate reporting

Support audits, inspections, and service improvements

Build strong relationships with internal and external partners

Promote resident engagement and involvement

About You

You’ll be an experienced housing professional with strong leadership skills and a passion for delivering quality services.

You will have:

Experience in housing management, ideally with vulnerable or complex needs

Strong knowledge of tenancy management, arrears, and housing processes

The ability to manage priorities and make sound decisions

Excellent communication and stakeholder engagement skills

A proactive, solutions-focused approach

A relevant housing or management qualification (or willingness to work towards one) is desirable.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation