FOH (Hotel) - EPA

Our client, a leading independent awarding organisation within the education and vocational training sector, is seeking an End Point Assessor specialising in Front of House and hotel operations. This permanent opportunity is ideal for an approachable Hospitality professional with strong technical training expertise who wants to support the development of the next generation of industry professionals.

About the Role:

You will work with apprentices and their employers to plan and carry out assessments, evaluating skills, knowledge and behaviours against the relevant apprenticeship standards. The role will focus on high-volume allocations across Front Office, Reception, Housekeeping, Food and Beverage and wider hotel operations.

Both qualified and unqualified applicants will be considered. Full training and support towards an assessor qualification will be provided where required.

Key Responsibilities

Planning and conducting assessments for Hospitality apprentices

Assessing learners' skills, knowledge and behaviours against apprenticeship standards

Working closely with apprentices and employers to provide guidance and support

Providing constructive feedback to promote learner progress and achievement

Maintaining accurate assessment records and completing relevant documentation

Supporting a high volume of apprenticeship allocations across hotel and Front of House specialisms

Keeping occupational knowledge current through continuing professional development

Job

Requirements

Hands-on experience within the Hospitality industry, particularly Front Office, Reception, Housekeeping, Food and Beverage or related hotel operations

A strong understanding of Hospitality standards, practices and customer service

Experience in Back of House operations is desirable

Passion for supporting learning, development and professional achievement

Technical training or assessor experience is desirable, although full training will be provided for suitable unqualified applicants

Confident communication, organisation and record-keeping skills

Familiarity with Microsoft Office and other IT systems, with training available where required

Full driving licence and access to a vehicle

Benefits:

Full training and support towards an assessor qualification

Continuing professional development to support occupational expertise

Generous annual leave entitlement, increasing with service

Birthday leave and holiday purchase scheme

Flexible working and flexi-time options, including an early finish at the end of the working week

Health cash plan, virtual GP and wellbeing support

Enhanced sickness pay, family benefits, life assurance and pension contributions

Recognition awards, long-service rewards and religious bank holiday swap scheme

Our Commitment to Inclusion:

Our client is committed to creating a diverse, inclusive and equitable workforce where everyone feels a sense of belonging. The organisation values the experience and perspectives of its employees and welcomes people from all backgrounds.

If you are an experienced Hospitality professional seeking to use your industry knowledge in a rewarding education and assessment role, apply now to become an EPA supporting the next generation of hotel and Front of House specialists