Senior Field Service Engineer (Genset industry)

Overview

To provide lead on-site acceptance testing, commission, diagnose, troubleshoot, repair and maintenance at customer site. He/she is to also provide training, supervision and coaching to junior service engineers (internal and distributors) to enhance their technical competency. Responsible for driving continuous improvement in Aftermarket process. Investigate and handle customers’ complaint and product failures. Providing technical support and advice to distributors and end customer

Responsibilities

• Ensure all work complies with safety regulations and company policies.

• Lead or participate in the commissioning of system projects at customer sites.

• Provide technical assistance during factory testing of special projects.

• Investigate the root causes of engine failures and recommend corrective solutions.

• Deliver timely after-sales technical support and on-site service to distributors and dealers.

• Carry out routine maintenance and inspections to prevent equipment failures and keep equipment performing at its best.

• Prepare and maintain detailed service reports, logs, and other documentation for field service activities.

• Maintain in-depth knowledge of the company's products, services, and related technologies.

• Guide and train junior field service engineers and other technical staff.

• Run targeted training for distributors and dealers on servicing and troubleshooting, so that service quality stays consistently high across the network.

• Assess the technical capability of distributors and dealers.

• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.

• Drive process improvement and help develop better service procedures.

• Take on other service and training duties as assigned.

Requirements

• Diploma or degree in Mechanical Engineering, with minimum 10 years of relevant experience.

• Willingness to travel regularly within the Asia Pacific and Southeast Asia regions.

• Strong presentation skills and excellent verbal and written communication.

• Strong customer service orientation and a genuine interest in power generation products.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R