Multiskilled Host

The role: Multiskilled Host

Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day.

Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event.

We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar.

Key responsibilities are as follows

To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times.

To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager

Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist.

Act as the ''go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do.

Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.

Activity planning and delivery to support BT colleague engagement

Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation

Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed

Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA

Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out

Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required

Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities.

Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required.

Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard

Always promote and maintain the core values of CBRE

Provide porterage and event set up support as and when required.

Monitor and report as needed on building occupancy and utilization

To provide any other administrative duties as required

To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building

To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly.

Person Specification:

Previous experience in a customer-facing role is essential.

Excellent communication and customer service skills with a high level of attention to detail.

Ability to seek out opportunities for continuous improvement and portray vision, values and passion.

Exceptional written and verbal communication skills

Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines

and priorities in a high-pressured environment.

Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in

scheduling and prioritisation.

Flexible approach to work

Understands and appreciates the importance of using discretion at all times

Does not let issues go; follows up on issues through to resolution