3rd Line Engineer

3rd Line MSP Engineer

Birmingham - Hybrid (2 days WFH)

£40,000 - £45,000 | Permanent

VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team.

This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments.

The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements.

Key Responsibilities

Act as a key 3rd Line escalation point for the support team

Own complex technical issues and major incidents

Troubleshoot and support customer Microsoft environments

Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows

Provide technical guidance and support to L1 and L2 engineers

Build strong relationships with customers and act as a senior technical contact

Get involved in projects, migrations and technical improvements

Identify opportunities for automation and improvements across customer environments

Key

Requirements

5+ years' experience within an MSP or similar IT support environment, with strong L2/L3 experience

Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune

Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls

Experience supporting multiple customer environments

Strong troubleshooting and problem-solving skills

Experience working with PSA/RMM tools and SLA-driven support environments

Confident communicating directly with customers and supporting less experienced engineers

Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous

PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial

A genuine interest in developing technically and taking on greater responsibility

Apply now to speak with VIQU IT in confidence, or reach out to Belle Hegarty via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment