Senior Life Insurance Contact Center Manager
Role Description & Technical Scope
HCLTech is seeking a Contact Centre Manager for Life Insurance and Pensions. You will report to the Customer Director and oversee all BPO contact centre operations, ensuring service excellence and adherence to client SLAs.
The role focuses on people development, cost control and transformation initiatives to improve first-time resolution. You will lead a team of supervisors, coordinate with clients, participate in bids, and onboard new customers to support growth while maintaining regulatory
#J-18808-LjbffrReady to apply for this cyber security position?
This opportunity is hosted on HCLTechhttps://static.whatjobs.com/static/ajCore/img/jobPosting/companyLogo/whatJobs_ob_default.png. Click below to view full details and submit your application.
Key Details
- Date Posted: 23 Oct 2026
- Location: United Kingdom
- Employment: Permanent
- Workplace: Hybrid
- Domain: Management & Operations, Sales
Need an ATS CV for this role?
Optimize your cyber CV with ATS-friendly templates before submitting your application.
Build Free CV NowEmployer Profile
HCLTechhttps://static.whatjobs.com/static/ajCore/img/jobPosting/companyLogo/whatJobs_ob_default.png
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
More Jobs at HCLTechhttps://static.whatjobs.com/static/ajCore/img/jobPosting/companyLogo/whatJobs_ob_default.png