IT Support Apprentice

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

Key Responsibilities:

• Respond to customer queries by phone and email
• Log, manage and update support tickets
• Investigate and resolve common software issues
• Help customers use Alpha Tracker and related applications
• Escalate complex issues to senior colleagues
• Test software updates and new features
• Assist with software upgrades and installations
• Create and update support documentation
• Maintain accurate customer records
• Work with the Development and Project teams

Entry requirements

We are looking for someone who:

• Has a genuine interest in technology
• Communicates clearly and professionally
• Is organised, reliable and willing to learn
• Can think logically and solve problems
• Works well as part of a team
• GCSE Grade 4/C or above, or equivalent, in English and Maths
• Basic IT skills
• An interest in software and technology

Skills required

• Analytical skills
• Logical
• Initiative

Training to be provided

You will gain practical experience in:

• IT and application support
• Software troubleshooting
• Microsoft SQL Server and databases
• Cloud-hosted software
• Software testing
• Cyber security
• Business communication

Things to consider

What We Offer

• A fully funded apprenticeship qualification
• Structured training and mentoring
• Hands‑on experience and real responsibility
• A friendly and supportive working environment

  Location

  Training delivery site:
  All Campuses

  At a Glance

  Salary:
  £15600 per year

  Working week:
  Monday to Friday

  Duration:
  21 Months

  Apprenticeship standard:
  Information communications technician (Level 3)