Enterprise Premium Support Engineer — AI & SLA Expert
Role Description & Technical Scope
Replit is seeking a Premium Support Engineer to act as the front line for high-value customers, handling complex issues and guiding critical incidents with calm, precise communication.
You will diagnose and reproduce problems across the platform, escalate high-impact issues with Product and Engineering, and help onboard and mentor other support engineers while improving automation and internal tooling.
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Key Details
- Date Posted: 17 Oct 2026
- Location: london
- Employment: Permanent
- Workplace: Hybrid
- Domain: IT & Technology, Engineering
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Replit
Verified Tech EmployerEnterprise technology firm or security consultancy operating across the UK digital defense ecosystem.
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