Contract Liaison Officer (Fixed term contract)

Customer Liaison Officer

Details on the role:

Site Based covering Rickmansworth, Harrow, High Wycombe, Chelmsford - will be based on site for period of time not expected to travel to all areas every day

Fixed Term Contract until March 2027

Typically working 37.5 hours, 8.30am - 5.00pm

£35,000 per annum ( Converted into Hourly rate)

Full UK licence required ( Option of Mileage or a company van)

An outline of your responsibility - Contract Liaison Officer

Responsible for supporting site or contract with liaison between customers, clients and wider community

Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service provide to our clients, with a passion to go the 'extra mile'

Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping ​these in line with the Social Value Act

Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment

Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers

Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments

Carry out site visits with client and customers

Dealing with complaints and resolving concerns in a positive manner

Initiate/generate technical instructions, site notes and other site observations

Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts

Manage any reporting required for the Contracts

Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do