Customer Service Italian & Spanish

Our client based in Watford is seeking a Multillingual Customer Service representative with the following languages to join their growing team. 

Italian with Spanish 

Italian with an additional EU language (French, Spanish, German, Polish, Dutch or Hebrew)

Provide a professional and responsive service, managing customer enquiries via phone and email.

Manage customer orders throughout the Order-to-Cash process, from order entry to billing and delivery.

Prepare quotations, pre-payment documentation, and maintain accurate customer records.

Manage customer cases and resolve order, delivery, and account-related queries in a timely manner.

Collaborate with Sales, Supply Chain, Logistics, Technical Support, Finance, and other internal stakeholders to ensure an excellent customer experience.

Monitor and prioritise multiple customer cases, orders, and systems to meet service level expectations.

Identify and support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Provide support and cover for colleagues as required within the Customer Service function