User Researcher User Researcher

In this role you guide user research to inform product and service design within a growing digital consultancy. You’ll partner with cross-functional teams to uncover user needs, shape decisions with evidence, and lead research activities across the product lifecycle. You’ll advocate for user-centred design and help scale research practices within the organization. This is an opportunity to impact both public and private sector projects and drive meaningful, user-focused outcomes.

• hybrid working
• professional development
• career growth opportunities
• travel to client sites when required

• Plan and deliver high-impact research with cross-functional teammates (PMs, Designers, Developers)
• Develop deep understanding of users to inform design decisions
• Lead research activities and select appropriate methodologies
• Conduct qualitative studies (interviews, observations, diary studies, usability testing)
• Run quantitative studies (surveys) and collaborate with analytics to enrich insights
• Consider end-to-end user journeys within business, policy, and technical constraints
• Present findings clearly to engage teams in analysis and synthesis
• Promote user-centred design principles and best practices across teams and the organization

• Proven experience leading user research programmes with diverse methods
• Experience across discovery to delivery stages of the product/service lifecycle
• Existing Security Check (SC) Clearance or eligible to obtain it
• Experience with Government Digital Service (GDS) standards and design principles
• Excellent communication, storytelling, stakeholder management, and facilitation skills
• Experience in multidisciplinary agile teams influencing design through user insights
• Familiarity with prototypes to test hypotheses and evaluate journeys
• Knowledge of both remote and in-person research techniques

• communication
• storytelling
• stakeholder management
• qualitative research methods
• quantitative research methods (surveys)
• remote and in-person research